Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt, subject to the following conditions:

 

UNWORN AND UNDAMAGED

Returned item(s) must be unworn, undamaged, and in their original condition, including all packaging and tags.

 

RETURN PROCESS:

To initiate a return, please contact us at bijouteriedovania@gmail.com with the reason for your return and a photo of the item. Once our team confirms that your return request meets our return policy, you may proceed to send the item back using the courier of your choice. Please note that all return shipping costs are the responsibility of the customer. A refund will be issued once we have received the returned item in its original condition. Thank you for your understanding.

 

If you have any trouble with our Return Center, please contact our customer service at bijouteriedovania@gmail.com.

 

REFUNDS:

Refunds will be issued in the original form of payment within 7 business days of receiving the returned item(s).

Shipping costs are non-refundable, and the customer is responsible for return shipping fees.

 

EXCLUSIONS:

Custom-made or personalized items are not eligible for return unless they are defective or damaged upon receipt.

We reserve the right to refuse returns of any items that do not meet the above conditions or appear to have been worn or damaged.

 

DAMAGED ITEMS:

If you receive a damaged or defective item, please contact us immediately with pictures and/or videos to arrange for a replacement or refund.

 

EXCHANGE POLICY:

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

 

By making a purchase on our website, you agree to abide by our Return Policy. If you have any questions or concerns regarding returns, please contact our customer service team for assistance.

 

Last updated: 20.10.2024